Welcome to KenDem Beauty, your trusted source for high-quality hair extensions and closures. We pride ourselves on providing products that help you achieve a flawless and natural-looking hairstyle, enhancing your beauty effortlessly. In order to ensure a smooth shopping experience, please take a moment to review our store policies below.

Contact Information

If you have any questions about our shipping policy, please contact us at KenDemBeauty@gmail.com. You can also view under the "Contact" tab for more ways to contact KDBE.

Refund Policy

All sales are final. However, we do offer exchanges within 7 days of purchasing if you meet all the exchange requirements. Please see our Return/Exchange Policy for details.

Shipping Policy

Order Processing Times

Please allow up to 3-4 business days to process your order BEFORE shipping. STRAIGHT, BODYWAVE AND DEEPWAVE ARE AVAILABLE FOR PICKUP BASED ON QUANITY.

 

Shipping Methods

Standard Shipping—$17.00 [5 to 7 business days] - Signature confirmation is NOT included but all shipping costs INCLUDE package insurance covering the full price of the order. (Standard shipping + signature confirmation is $23.00). All orders are shipped by DHL OR FEDEX, you will receive tracking information via email or text when your order has been shipped out from our warehouse.

Free Shipping—Applies only to orders with a subtotal greater than $500.00. The free shipping option DOES NOT include package insurance. If your package is lost, stolen, or damaged, you will need to file a claim with the carrier (KDBE is NOT responsible). Free shipping is handled by DHL OR FEDEX. PLEASE NOTE: We do not offer the free shipping option on holidays or major sales events; all orders must have shipping insurance added.

Pick-Up—Orders can be picked up within 5-7 business days. This may be sooner based on inventory stock. You will receive a notification via email or text when your order is ready for pick up. ID Verification will be required upon picking up your order.

 

Shipping Insurance

All standard shipping orders are shipped with UPS and include package insurance covering the full price of the order.

Shipping insurance provides coverage for packages that are lost, damaged, or porch pirated while in transit.

If your package is lost, stolen, or damaged, we will file a claim on your behalf. When the claim has been successfully processed and paid, the customer will receive a replacement or store credit ONLY.

All Insured packages are insured through Shipsurance. Please contact us immediately to submit a claim due to shipment negligence and failure to meet your expectations. KenDem Beauty Extensions IS SOLELY RESPONSIBLE FOR PROCESSING AND FULFILLMENT OF YOUR ORDER. You must contact us via email at kendembeauty@gmail.com to file your claim within 5 days of your delivery date. All claims can take up to 7-10 business days to process. However, we do try our best to accommodate them immediately to ensure a faster processing time.

Lost or Damaged Packages

KenDem Beauty Extensions is not responsible for any damaged, lost, or stolen packages.

KDBE is not responsible for lost or stolen packages that have a confirmed delivery to the address entered.

No refunds will be issued for orders confirmed to have been delivered to the address provided in the order.

Only store credit or replacement will be issued (if the standard shipping option with package insurance is selected by the customer) after a claim is submitted and processed successfully.

Shipping Rates

Shipping rates are calculated based on the weight of your order and the shipping destination.

Shipping Destinations

KenDem Beauty Extensions ships to all 50 states.

International shipping is not currently available.

We do not ship orders to P.O. Boxes: If your order is submitted with a P.O. Box in the Shipping section, your order will automatically be canceled, and a 5% cancellation fee will apply.

We are not responsible for deliveries to the wrong address. It is the responsibility of the customer to ensure she or he enters their billing & shipping addresses correctly.

We cannot guarantee address changes due to strict shipping security guidelines. Please be advised that any incorrect billing and/or shipping information entered by the customer will cause delays.

PLEASE PROVIDE A VALID EMAIL ADDRESS AND PHONE NUMBER FOR ALL ORDERS PLACED. Please double-check the address you are entering, as KenDem Beauty will NOT be held responsible for packages that are sent to the wrong address that the customer has entered.

When checking out, please verify you have the correct address on file. If an order is placed with an incorrect address provided by the customer, you must contact KenDem Beauty directly > See Contact tab for contact information. KDBE will process a refund for the purchase price of the item(s) and the customer must reorder and repay for a replacement shipment with the correct address that is provided.

Delivery Times

Delivery times are estimated and may vary depending on the shipping method selected and the shipping destination.

Standard shipping orders typically arrive within 5 to 7 business days after the order has been processed and shipped out from our warehouse.

Pick-up orders can be picked up within 5-7 business days.

Tracking Your Order

You will receive a shipping confirmation email with tracking information once your order has been shipped.

You can track your order status by entering your order number and email address on our website.

If your order is already processing or has already shipped, we cannot change the address on the order. During this time, the only thing we can do is wait to see if the package is returned. If the package is returned, we will contact the customer and reship the order. The customer is responsible for all re-shipping costs & handling fees.

Shipping Delays

KenDem Beauty is not responsible for late shipments due to holidays, natural disasters, weather delays, or any courier delays.

For all holidays and sales events, please allow up to 14 business days for your order to be shipped out of our warehouse.